The Akron-Canton Regional Foodbank offers a diverse workplace with professionals that work together to fulfill our mission in the fight to end hunger. We are seeking individuals who share and believe in our core values – compassion, collaboration, service, integrity, inclusion, and innovation.
The Network Partners and Programs Assistant will be responsible for a variety of administrative support functions in the Network Partners and Programs department, including data entry and accuracy, customer service, and network communications. A high degree of discretionary judgment, commitment, flexibility, and dependability is essential for this position.
Job Responsibilities
- Complete the required internal and external statistical reporting and audits, including data collection and entry, accuracy checks, etc.
- Answer calls and provide guidance to network partners and community members seeking food assistance.
- Support the execution of departmental and network communications in coordination with department leadership, including website updates and maintenance.
- Collaborate with network partner representatives to identify opportunities to maximize their relationship with the Foodbank.
- Collect and monitor internal department metrics to inform decision-making. This includes but is not limited to monthly department dashboard, quarterly reports, site visit monitoring, etc.
- Support special projects of the department as assigned by department leadership.
- Demonstrate knowledge about the communities served by the Foodbank and serve as an effective and informed Foodbank liaison.
- Establish rapport and product confidence with network partners and community members.
- Assist in resolving complex and sensitive customer service issues, either personally, by phone or in writing; maintain records and documents of customer service issues or involve leadership to ensure appropriate resolution.
- Enter and maintain service statistics, records and monitoring information in the Foodbank Management System, Primarius.
Qualifications
- Education: High School Diploma
- Experience: One to three years of administrative/office support experience and/or customer service experience
- Excellent project management and organizational ability.
- Ability to work effectively and patiently with a diverse group of individuals, including children, young adults, elderly, and the physically and mentally challenged.
- Must be able to discern work priorities and meet deadlines with little supervision and be willing to travel throughout the eight-county service region as needed.
- Proficient in preparing and executing effective communication strategies, both verbal and written, to a wide variety of internal and external stakeholders.
- Experience working with people in a social service setting.
- Proficient in Word, Excel, Outlook, PowerPoint, as well as Google Docs.
- Ability to develop cooperation and teamwork while participating in a group of people, working toward solutions to benefit all involved parties.
- Demonstrate appropriate professional behavior using a high degree of tact and diplomacy in working with others; models and exercises sound judgment regarding interpersonal relationships; maintains stable performance and emotional control when faced with opposition, pressure, hostility from others or otherwise stressful conditions.
- Able to research, analyze and troubleshoot problems. Able to apply learning appropriately.
- Work independently, set priorities, and anticipate reporting and communication needs of supervisor.
Come join an organization that makes a difference in the lives of others! The Akron-Canton Regional Foodbank is proud to be a seventh time recipient of the NorthCoast99 award, which showcases our Foodbank as one of the top ninety-nine places to work in Northeast Ohio. We offer a warm and loving culture filled with opportunities to grow and develop your career, competitive benefits, and compensation, nine paid holidays and a generous paid time off program that begins on day one!
EOE/M/F/D/V/SO
Please submit resumes to jobs@acrfb.org and include the following information in your cover letter:
- Summary of your background and relevant experience
- Explanation of how you connect to our mission
- Explanation of why you are the best fit for this position
- Desired salary
- Contact information and best time to reach you