The Akron-Canton Regional Foodbank offers a diverse workplace with professionals that work together to fulfill our mission in the fight to end hunger. We are seeking individuals who share and believe in our core values – compassion, collaboration, service, integrity, inclusion, and innovation.

The Network Partners and Programs Assistant will be responsible for a variety of administrative support functions in the Network Partners and Programs department, including data entry and accuracy, customer service, and network communications. A high degree of discretionary judgment, commitment, flexibility, and dependability is essential for this position. 

Job Responsibilities

  • Complete the required internal and external statistical reporting and audits, including data collection and entry, accuracy checks, etc.
  • Answer calls and provide guidance to network partners and community members seeking food assistance.
  • Support the execution of departmental and network communications in coordination with department leadership, including website updates and maintenance. 
  • Collaborate with network partner representatives to identify opportunities to maximize their relationship with the Foodbank.
  • Collect and monitor internal department metrics to inform decision-making. This includes but is not limited to monthly department dashboard, quarterly reports, site visit monitoring, etc.
  • Support special projects of the department as assigned by department leadership.
  • Demonstrate knowledge about the communities served by the Foodbank and serve as an effective and informed Foodbank liaison.
  • Establish rapport and product confidence with network partners and community members.
  • Assist in resolving complex and sensitive customer service issues, either personally, by phone or in writing; maintain records and documents of customer service issues or involve leadership to ensure appropriate resolution.
  • Enter and maintain service statistics, records and monitoring information in the Foodbank Management System, Primarius.

Qualifications

  1. Education: High School Diploma
  2. Experience: One to three years of administrative/office support experience and/or customer service experience
  3. Excellent project management and organizational ability.
  4. Ability to work effectively and patiently with a diverse group of individuals, including children, young adults, elderly, and the physically and mentally challenged.
  5. Must be able to discern work priorities and meet deadlines with little supervision and be willing to travel throughout the eight-county service region as needed.
  6. Proficient in preparing and executing effective communication strategies, both verbal and written, to a wide variety of internal and external stakeholders.
  7. Experience working with people in a social service setting.
  8. Proficient in Word, Excel, Outlook, PowerPoint, as well as Google Docs.
  9. Ability to develop cooperation and teamwork while participating in a group of people, working toward solutions to benefit all involved parties.
  10. Demonstrate appropriate professional behavior using a high degree of tact and diplomacy in working with others; models and exercises sound judgment regarding interpersonal relationships; maintains stable performance and emotional control when faced with opposition, pressure, hostility from others or otherwise stressful conditions.
  11. Able to research, analyze and troubleshoot problems. Able to apply learning appropriately.
  12. Work independently, set priorities, and anticipate reporting and communication needs of supervisor.

Come join an organization that makes a difference in the lives of others!  The Akron-Canton Regional Foodbank is proud to be a seventh time recipient of the NorthCoast99 award, which showcases our Foodbank as one of the top ninety-nine places to work in Northeast Ohio.  We offer a warm and loving culture filled with opportunities to grow and develop your career, competitive benefits, and compensation, nine paid holidays and a generous paid time off program that begins on day one!   

EOE/M/F/D/V/SO

Please submit resumes to jobs@acrfb.org and include the following information in your cover letter:

  1. Summary of your background and relevant experience
  2. Explanation of how you connect to our mission
  3. Explanation of why you are the best fit for this position
  4. Desired salary
  5. Contact information and best time to reach you
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