The Akron-Canton Regional Foodbank offers a diverse workplace with professionals that work together to fulfill our mission in the fight to end hunger. We are seeking individuals who share and believe in our core values – compassion, collaboration, service, integrity, inclusion, and innovation.
The Programs Coordinator will contribute to building a strategic, dynamic, network partner centered approach to distributing food and other essential services to those in need. The Programs Coordinator will ensure partner compliance, support the development of the network, and serve as an advocate for the people, partners and communities served by the Foodbank.
Primary responsibilities will include ensuring network partner compliance and supporting Foodbank-led strategic initiatives and programs.
This work involves travel throughout the eight-county service territory.
Job Responsibilities:
1. Provide programmatic support of Foodbank led strategic initiatives and programs.
2. Coordinate with community partners and Foodbank staff to ensure a high degree of programmatic execution, compliance, satisfaction and optimum volunteer experience.
3. Coordinate with internal stakeholders on communications, funding proposals, and data collection.
4. Ensure network partner accounts throughout the eight-county region are meeting compliance standards through site reviews driven by Foodbank policies and standards of service.
5. Maintain current, concise and detailed documentation on network partner related matters including but not limited to site review documentation, hard copy files, electronic filing, and Primarius accounts.
6. Prepare materials for external audits and other interactions as needed.
7. Demonstrate knowledge about the communities served by the Foodbank and serve as an effective and informed Foodbank liaison.
8. Assist in resolving complex and sensitive customer service issues, either personally, by phone, or in writing; maintain records and documents of customer service issues and/or involve leadership to ensure appropriate resolution.
Required Qualifications:
1. Education: Bachelor’s Degree from four-year College or University, required; social sciences, health education, psychology, sociology, public administration degree, preferred.
2. Experience: One to three years of community organizing or customer service.
3. Passionate advocate for meeting the meal gap.
4. Must be able to discern work priorities and meet deadlines with little supervision and be willing to travel throughout the eight-county service region daily.
5. Ability to cultivate relationships with a broad scope of stakeholders and collaborating organizations to progress the vision and mission of the Foodbank.
6. Ability to maintain a high level of confidentiality in all duties.
7. Demonstrate appropriate professional behavior using a high degree of tact and diplomacy in working with others; models and exercises sound judgment regarding interpersonal relationships; maintains stable performance and emotional control when faced with opposition, pressure, hostility from others or otherwise stressful conditions.
8. Excellent project management and organizational ability.
9. Proficient in preparing and executing effective communication strategies, both verbal and written to a wide variety of internal and external stakeholders.
10. Proficient in Word, Excel, Outlook, PowerPoint, with a special focus on Excel. Experience with Access or other database software desirable.
11. Able to research, analyze and troubleshoot problems. Able to apply learning appropriately.
12. Work independently, set priorities and anticipate reporting and communication needs of supervisor.
13. Access to reliable transportation.
14. Available during off-hours for communications of all kinds.
Come join an organization that makes a difference in the lives of others! The Akron-Canton Regional Foodbank is proud to be a seventh time recipient of the NorthCoast99 award, which showcases our Foodbank as one of the top ninety-nine places to work in Northeast Ohio. We offer a warm and loving culture filled with opportunities to grow and develop your career, competitive benefits, and compensation, nine paid holidays and a generous paid time off program that begins on day one!
EOE/M/F/D/V/SO
Please submit resumes to jobs@acrfb.org and include the following information in your cover letter:
1. Summary of your background and relevant experience
2. Explanation of how you connect to our mission
3. Explanation of why you are the best fit for this position
4. Desired salary
5. Contact information and best time to reach you