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Member Agency Handbook

New agreements must be returned to Foodbank by Friday, July 15, 2011.
New Policies and Procedures Effective July 1, 2011.  Materials will be included with orders beginning Monday, June 13, 2011.

The new Member Agency Handbook replaces
all other previous versions of the handbook and must be maintained on site for use by your staff and volunteers.  Please be aware that the Member Agency Handbook should not be used as a substitute for the orientation offered to all new agency staff and volunteers on a monthly basis.

Each agency will receive one copy of the handbook bound in a three-ring binder.  It will be distributed as part of a larger membership packet of materials.  The other items in the membership packet will include: highlights of changes in the new handbook, four laminated membership cards, a reformatted Monthly Reporting Form and Quick Reference Guide, a new Membership & Liability Agreement, and a new USDA & Ohio Commodities Agreement (if applicable to your agency).  The new agreements must be signed and returned to the Foodbank by July 1, 2011.  Failure to sign and submit the new agreements may result your agency account being suspended.

The updated materials will be distributed to each of our agencies with their food orders, or can be picked up at the front receptionist desk or Member Services Department by appointment.  Appointments to pick up the handbook can be made by calling 330.535.6900 and asking for the Member Services Department.  Agency representatives will be required to sign a receipt for the membership packet.

Please note:  All of the policies and procedures outlined in the new handbook, the Membership & Liability Agreement and USDA & Ohio Commodities Agreement (if applicable) will be effective July 1, 2011.  All agreements are due back to the Foodbank by Friday, July 15, 2011.

We hope you find the Member Agency Handbook very useful in giving your organization a greater understanding of how our member network operates.

Quick Reference Guide to Important Changes - Available Now!

Downloads Available:

Member Agency Handbook - Complete
           Table of Contents
           Section 1: Foodbank Overview
           Section 2: Membership & Liability
           Section 3: Storage & Handling Guidelines
           Section 4: The Food Menu
           Section 5: Orders & Appointments
           Section 6: Receiving Your Orders
           Section 7: Food Safety
           Section 8: USDA & Ohio Commodities
           Section 9: Monthly Reporting
           Section 10: Billing & Payments
           Section 11: Monitoring & Inspections
           Section 12: Compliance Violation Procedures
           Section 13: Additional Services
           Section 14: Quick Reference Guide
           Section 15: Available Agency Forms 

 

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